Beloved Patients, Families, and Caregivers,

As together we navigate the unprecedented challenges presented by the COVID-19 pandemic, we wanted to take a moment to assure you that Family Choice of NY remains committed to our mission to care for you or your loved one in the comfort and safety of your or your loved one’s home, wherever that may be.

Our leadership team is meeting daily to make sure we remain current and meticulously follow all state, federal and agency guidance, and regulations as they relate to the protection, evaluation, treatment, and containment of this virus. Our employees receive real-time updates of all new verified information. They are trained to screen themselves and their patients/families before every in-person visit according to the most current CDC guidelines and take actions required to comply with all precautions and/or restrictions to mitigate the spread of infection. You have likely already experienced some of those measures.

We also want to make sure we are providing the most current information and guidance available to us to help us care for and protect yourself and your loved ones. Accordingly, we have attached some helpful “tip sheets” to this update. Here are a few key points:

  • Avoid people with signs of illness;
  • Practice social distancing by keeping at least 6 feet between yourself and others;
  • Handwashing with soap and warm water for at least 20 seconds or using a 70% alcohol-based hand sanitizer;

As you know, this continues to be an evolving battle, but we want to assure you we are here for you! Please never hesitate to reach out to a member of our team if you have any questions or concerns. Some of our patients reside in facilities where our onsite access may have been limited, so it becomes even more important to remember we are never more than a phone call away.

In addition, we are grateful for the decision at the federal level to allow more “virtual” visits. Family Choice will be utilizing FaceTime and telehealth visits, as permitted. In light of the federal decision to expand access and allow us to more easily make these visits available, we are actively increasing our capacity to do so.

We hope this update has been helpful. More than anything, we simply wanted to reaffirm our unwavering commitment to your comfort, safety, and peace of mind. We remain dedicated to that mission and hope you will feel free to contact us at 716-668-7051 with any questions or concerns you might have.

Your Family Choice Leadership Team

English: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-665-1502 (TTY: 711). Independent Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-665-1502 (TTY: 711). Independent Health cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-665-1502 (TTY: 711). Independent Health 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而 歧視任何人。